Terms of Service

1. Who we are and what this covers

klinchit is a sales tracking service for distribution businesses, provided by Dynamic Propack LLP, 182/76, Phase 1, Industrial Area, Chandigarh 160002, India (“we”, “us”). These terms cover the website at klinchit.co and the klinchit application at app.klinchit.co (together, the “Service”). By using the Service you agree to them. If you are agreeing on behalf of a firm, you confirm you have authority to bind it.

2. Accounts

• A subscription is held by one business (the “Customer”). The Customer’s administrator creates user accounts for its staff within the user limit of its plan.
• Each user keeps their own login private. The Customer is responsible for what its users do.
• You must give us accurate contact and billing details and keep them current.
• Users must be 18 or older.

3. Free trial, fees and payment

• A new workspace is free for 14 days. We do not take card details for the trial, and nothing is charged when it ends. The Service keeps working for 5 more days after the trial so you can choose a plan; after that, sign-in pauses until you do, and your data is kept and returned on request for up to 60 days.
• Prices are published on the Pricing page: a fee per workspace plus a fee per active user, and optional add-ons per user. Prices exclude GST, which is added on the invoice.
• Subscriptions are billed monthly, with no minimum term, or yearly in advance, with a term of twelve months.
• Monthly plans are paid automatically. Each month the payment is collected from the UPI, card or net banking autopay you set up, until you cancel. You get a notice before each automatic payment.
• Yearly plans, and any payment over ₹15,000 with GST, are paid by a link we send you. ₹15,000 is the most that can usually be debited automatically through UPI. We send the link before the due date and the plan renews when you pay it. We never debit these payments without you paying them. If you do not want to renew, tell us before the date and we will not send the link.
• For a payment over ₹15,000 with GST you can pay by NEFT or RTGS instead. We send a proforma invoice 15 days before the due date, remind you 10 days and 5 days before and on the due date, and send the GST tax invoice once the amount is received. A proforma invoice is a request for payment, not a tax invoice.
• We ask for your GST details (legal name, address, state and, if you are registered, your GSTIN) only when you choose a plan, never during the free trial.
• On a monthly plan, users added or removed change the bill from the next month. On a yearly plan, a user who replaces a user who has left during the term is covered by the seat already paid for, one for one. Any other user added during the term is charged pro-rata at the yearly rate for the rest of the term, with a notice before the charge. Users who leave are not refunded for the term already paid, and the renewal is billed for the users you have then.
• If a payment is due and unpaid 15 days after its due date, whether an automatic payment that failed or a payment link that was not paid, we may suspend access until it is paid. Your data is retained during suspension.
• We may change list prices with at least 30 days’ notice by email or WhatsApp. A change applies from your next renewal, never to a term you have already paid for.
• Refunds and cancellations are governed by the Refund and Cancellation Policy.

4. Acceptable use

You agree not to:

• use the Service for anything unlawful, or to store data you have no right to hold;
• attempt to access another customer’s data, or probe or disrupt the Service;
• copy, resell or sublicense the Service, or use it to build a competing product;
• upload malware or send spam through the Service;
• share one user login among several people to avoid the user limit.

We may suspend an account that breaks these rules. We will tell you why and give you a chance to fix it, unless the breach is serious or the law prevents us.

5. Your data

• Everything you and your users enter into klinchit (customer records, enquiries, reports, staff details) is the Customer’s data. You own it. We only use it to provide the Service to you.
• For that data, the Customer is the data fiduciary under the Digital Personal Data Protection Act, 2023, and we act on the Customer’s instructions. The Customer is responsible for having the right to enter the personal data of the people and firms it sells to, and of its staff.
• You may export your data at any time during your subscription. After cancellation we keep it for 60 days so you can export it, then delete it. Data we collect through this website is covered by the Privacy Policy.
• Data is stored on servers in India. We take reasonable technical steps to protect it.

6. Our service commitments

• We aim to keep the Service available at all times, but do not guarantee uninterrupted access.
• We may take the Service down briefly for maintenance. Where planned, we will do it outside Indian business hours and tell you in advance.
• We provide support on WhatsApp, phone and email during the hours listed on the Contact page.
• We may improve or change features over time. We will not remove a core feature without notice.

7. Intellectual property

The Service, its software, design and the klinchit name belong to Dynamic Propack LLP. Your subscription gives you a non-exclusive, non-transferable right to use the Service for your business while your subscription is active. It does not transfer any ownership.

8. Limitation of liability

• The Service is a tool to record and view your sales activity. Business decisions you take using it are yours.
• To the extent permitted by law, we are not liable for indirect losses such as lost profit, lost business or lost data caused by matters outside our reasonable control.
• Our total liability to a Customer for any claim connected with the Service is limited to the fees that Customer paid us in the 12 months before the claim arose.
• Nothing in these terms limits liability that cannot be limited under Indian law.

9. Ending the agreement

• You may cancel at any time as described in the Refund and Cancellation Policy.
• We may end the agreement with 30 days’ notice, or immediately for a serious breach of section 4 or non-payment beyond 30 days.
• On ending, your right to use the Service stops, and section 5 governs your data.

10. Governing law and disputes

These terms are governed by the laws of India. If a dispute arises, we will first try to resolve it by discussion within 30 days of either side raising it in writing. If that fails, the courts at Chandigarh, India have exclusive jurisdiction.

11. Changes to these terms

We may update these terms. We will post the new version here with a new date and, for changes that materially affect you, notify you by email or WhatsApp at least 15 days before they take effect. Continuing to use the Service after that date means you accept the new terms.

12. Contact

Dynamic Propack LLP, 182/76, Phase 1, Industrial Area, Chandigarh 160002, India. Email contact@klinchit.co, WhatsApp +91 77101 15551.