Refund and Cancellation Policy

1. Who this applies to

This policy applies to every subscription to klinchit sold by Dynamic Propack LLP, 182/76, Phase 1, Industrial Area, Chandigarh 160002, India. Prices are on the Pricing page.

2. Free trial

• Every new workspace is free for 14 days. We do not ask for a card, so there is nothing to cancel and nothing is charged when the trial ends.
• If you do not subscribe, sign-in stops at the end of the trial. Ask us within 60 days if you want your data.

3. 14-day refund on your first payment

• If you cancel within 14 days of your first payment for klinchit, we refund that payment in full, including GST.
• This applies once per business, to the first subscription only.
• You do not have to give a reason, though we will ask, so we can improve.

4. Cancelling after that

• Monthly plans can be cancelled at any time. We stop the next automatic payment, or do not send the payment link. Access continues to the end of the month you paid for, with no refund for the remaining days.
• Yearly plans have a twelve-month term. You can tell us at any time that you do not want to renew, and we do not send the renewal payment link. Access continues to the end of the term you paid for, and no refund is made for the unused part of that term.
• Removing users reduces your bill from the next payment, not the month or year already paid for.

5. How to cancel

1. Message us on WhatsApp at +91 77101 15551 or email contact@klinchit.co from the email or mobile number registered on your workspace, saying you want to cancel or not renew.
2. We confirm the cancellation and your last day of access within 2 working days.
3. On a monthly plan, stopping the autopay in your UPI app or bank on its own does not cancel the subscription. Tell us as well, so we can confirm your last day.
4. You can export your data at any time until that day, and for 60 days after (see the Terms of Service, section 5).

6. How refunds are paid

• Refunds are paid back the way you paid, to the same UPI ID, card or bank account. They are sent within 7 working days of our confirmation; your bank may take a few more days to show them.
• We issue a credit note against the original GST invoice.

7. Adding users

On a monthly plan, users you add are charged from your next monthly payment. On a yearly plan, a user who replaces someone who left during the term is covered at no extra charge, one for one. Any other user added during the term is charged pro-rata for the rest of that term, when they are added, and you get a notice before the charge. That charge is not refundable if the user is later removed during the same term.

8. When we cancel

If we end your subscription for a reason other than your breach of the Terms of Service, we refund the unused part of what you have paid, pro-rated by day. If we end it for a serious breach, no refund is due.

9. Questions

Anything unclear? WhatsApp +91 77101 15551 or email contact@klinchit.co. We would rather answer a question than lose a customer over a misunderstanding.